Our Client Support professionals are available to answer any questions that you may have. You may call us at
1.866.531.0957, Monday through Friday, 8:00 a.m.–6:00 p.m. Eastern time.
Bank of America
Real Estate Structured Finance Servicing Group
NC1-026-06-01
900 West Trade Street
Suite 650
Charlotte, NC 28255
Our Client Support professionals are available Monday through Friday from 8:00 a.m.–6:00 p.m. Eastern time. You may contact Client Support at 1.866.531.0957 or by email. You may also email specific departments within Servicing with a related request.
Payments
Payments should be mailed to (please include your payment coupon and loan number):
Bank of America
Real Estate Structured Finance Servicing Group
P.O. Box 65585
Charlotte, NC 28265-0585Overnight/express delivery address:
Bank of America–Box 65585
Real Estate Structured Finance Servicing Group
NC1-001-05-01
101 N. Tryon Street
Charlotte, NC 28265
Pre-authorized payment transfer
We offer a convenient option for making your loan payments through our Automated Loan Payment Service (Autodraft). By taking advantage of Autodraft, you can:
Eliminate the risk of loan payments getting lost in the mail.
Save time and money by avoiding writing and mailing checks each month.
Reduce the risk of late payment penalties.
Verify your payments appear on your monthly banking statement.
There is absolutely no charge to you for this service. We can transfer payment from a checking or savings account at any financial institution nationwide. Your payment will be automatically withdrawn from the account you specify. It's convenient, and it's free!
Our Client Support professionals are available at 1.866.531.0957, Monday through Friday, 8:00 a.m.–6:00 p.m. Eastern time to answer any questions you may have.
Download the Autodraft application » (PDF, 9 KB)
Please remember that a voided check of the drafting account is required to set up Autodraft.
Billing inquiries
Should you have questions regarding your monthly billing statement, please contact Client Support at 1.866.531.0957, Monday through Friday, 8:00 a.m.–6:00 p.m. Eastern time.
Reserve account disbursement instructions
Your loan documents contain detailed information outlining the requirements for release of reserve account funds. Reserve Account Disbursement Procedures and Disbursement Request Forms can be downloaded using the links below. Our Client Support Representatives are available at 1.866.531.0957, Monday through Friday, 8:00 a.m.–6:00 p.m. Eastern time to answer any questions.
Download the Reserve Account Disbursement Procedures » (PDF, 42 KB)
Download the Reserve Account Disbursement Request Form » (PDF, 22 KB)
Bank of America Merrill Lynch delivers value-added ideas, information and service to help institutional investors achieve their goals in the capital markets and the real estate industry. We appreciate your relationship with us and welcome the opportunity to meet your needs every step of the way.
View reports and documents
Log in to view/download CMSA and CMBS investor reports and imaged documents. If you are not yet registered to view these documents, please request access.
Contact client support
Client Support professionals are available to answer your questions from 8:00 a.m.–5:00 p.m. Eastern time. Call 1.866.531.0957 or contact us via email.
Bank of America
Real Estate Structured Finance Servicing Group
NC1-026-06-01
900 West Trade Street
Suite 650
Charlotte, NC 28255
Work with a proven leader
Through changing markets, we offer the experience that comes with servicing more than $135 billion in performing commercial real estate loans, including CMBS transactions for third-party investors and Bank of America Merrill Lynch-owned assets.
We are committed to delivering best-in-class service and technology—combined with comprehensive industry, financing and advisory expertise—to help our clients succeed and grow.
The Real Estate Structured Finance Servicing Group is currently rated as a Master, Primary and Special Servicer.
Master Servicing: monitors the Primary Servicers for compliance with the Servicing Agreement, creates investor reports, and for CMBS transactions makes debt-service and protection advances for delinquent and defaulted loans.
Primary Servicing: collects loan payments and monitors the performance of the underlying real estate asset
Special Servicing: manages defaulted loans
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| Master | CMS2+ | Strong | ||||||||||||||||||||||||||||||
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| Special | CSS2 | Above Average | ||||||||||||||||||||||||||||||
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Bank of America branches cannot accept or process RESF Servicing loan payments. Please refer to the payment mailing address provided on your monthly billing statement.
Please refer to your loan documentation for requirements related to principal reductions. Our Client Support Department can provide additional instructions.
Please mail or fax your payoff request to:
Bank of America
Real Estate Structured Finance Servicing Group
NC1-026-06-01
900 West Trade Street
Suite 650
Charlotte, NC 28255
Attention: Payoff Services
Fax: 1.704.317.4501
Space is provided on the back of your monthly billing statement to note your new mailing address, or you may contact Client Support at 1.866.531.0957 from 8:00 a.m.–6:00 p.m. Eastern time for assistance.
What are your business hours?
Client Support professionals are available at 1.866.531.0957 from 8:00 a.m.–6:00 p.m. Eastern time to assist you. Our after-hours message center is available from 6:00 p.m.–8:00 a.m. Eastern time. Please leave a message and a representative will contact you during regular business hours.
If your loan is owner occupied, please contact our Business Banking group.
If you are interested in a loan for $3,000,000 or more, please contact our Real Estate Structured Finance Group.
For all other refinancing and new loan requests, please contact your local Bank of America branch for assistance.